Shipping policy

Shipping Policy

Last updated: [Date]

Thank you for shopping with [Brand Name]. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not shipped or delivered on weekends or public holidays.

• If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email or SMS if there is a significant delay.

2. Shipping Time & Delivery

• Estimated delivery time: 5–10 business days from the date of dispatch, depending on your location.

• Metro cities: 5–7 business days

• Non-metro/remote areas: 7–10 business days

• Delivery timelines are estimates and may vary due to courier partner delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if any) are calculated and displayed at checkout based on your delivery location and order value.

• [We offer FREE shipping on orders above ₹___.]

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email/SMS with a tracking number and link.

• You can track your order status directly on our courier partner’s website or through the tracking link provided.

5. Cash on Delivery (COD)

• COD is available for orders [up to ₹___ / in select pin codes].

• A nominal COD handling fee of ₹___ may apply.

6. Delayed or Lost Shipments

• If your order has not arrived within the estimated delivery window, please contact our support team at [support email] with your order number.

• We will coordinate with our courier partner to resolve the issue as quickly as possible.

7. Incorrect Address

• Please ensure your shipping address is accurate and complete at checkout. [Brand Name] is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

8. Multiple Shipments

• Some orders may be shipped in multiple packages from different warehouses. You will receive separate tracking numbers for each shipment, if applicable.

9. Contact Us

For any shipping-related questions, reach out to us at:

• Email: [support email]

• Phone/WhatsApp: [phone number]

• Hours: [e.g., Mon–Sat, 10 AM – 6 PM]