Frequently Asked Questions (FAQs)
Welcome to Truwana! We’re here to make your shopping experience simple, secure, and hassle-free. Below are answers to the questions our customers ask most often.
📦 Orders
How can I place an order?
Simply browse our products, add your favorites to the cart, and complete checkout using your preferred payment method.
Can I cancel my order?
Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.
🚚 Shipping & Delivery
How long does delivery take?
Most orders are delivered within 3–7 business days, depending on your location.
Do you deliver across India?
Yes, we deliver to most serviceable PIN codes across India.
💳 Payments
Which payment methods do you accept?
We accept:
- UPI
- Credit & Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (Available in eligible locations)
🔄 Returns & Replacements
Can I return a product?
Yes. Returns or replacements are available for eligible wrong, damaged, or defective products according to our Return Policy.
When will I receive my refund?
Refunds are processed after the returned item passes inspection. Processing time may vary depending on your payment method.
📍 Order Tracking
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your delivery status.
📞 Need Help?
If you have any questions, our support team is happy to help.
Email: truwanaindia@gmail.com
Thank you for choosing Truwana. We appreciate your trust and look forward to serving you.